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Dear
Navy Housing Resident,
After several years of planning and preparation, PPV residents
living onboard NAS Corpus Christi are now responsible for paying
their electricity bills, and residents living in the Laguna Shores
homes and SOQ?s are responsible for electricity and gas bills.
You will be involved in the Navy's Resident Utility Direct Pay.
ista, along with the Navy and your Family Housing Management
Company, will monitor your utility consumption to ensure that
the billing program is fair and equitable to all residents.
We will provide you with a Monthly Billing Invoice which will
provide your utility consumption information. In this program,
you may receive one of four types of billing statements. The
four billing statements are:
1)
Statement only -
Gives status of account, consumption information,
etc.
No action is required on part of resident or ISTA because
the balance owed after utility allowance is deducted is less than
$15.00 or the refund owed to resident is less than $15.00
2) Invoice - Resident's amount due to
ISTA exceeds $15.00 after utility allowance and payment will be made to ISTA for
amount reflected on invoice
3) Refund - Resident has conserved and
earned a refund in excess of $15.00, therefore, resident will receive a check for
the refund amount as part of this monthly consumption/usage information
4) Mock Bill - Resident receives consumption/usage
information but is not required to take any action until current lease expires
Your conservation allows the
Navy to direct more money to housing programs. A significant portion of the savings will
go directly toward housing improvements. Conservation also decreases national dependence
on foreign oil and conforms to our national policies. With individual sub-metering you will
be in control of the amount of consumption you are billed for. You can adjust your monthly
use and take advantage of the savings. By monitoring your use, you can keep your monthly
utility costs down and you'll also be doing your part to conserve, which benefits our
environment.
For additional conservation
information please see the FAQ section of this website.
ista is the global leader
in the billing and management of gas, electricity, water, heating and cooling energy
consumption. We have more than 100 years of billing experience in the utility sub-metering
industry; our mission is to provide you with the highest value and quality.
Questions about your bill?
Want to learn how to lower your bill by lowering your utility use? Call us at
1-800-LOW-3014 (800-569-3014), Monday through Friday, 8am to 5pm. You can also email
us at inquiries@ista-na.com.
We
look forward to serving you and your family.
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