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Dear
Resident,
ista
will be your utility billing company. We are the global leader
in the billing and management of gas, electricity, water,
heating and cooling energy consumption. We have more than
100 years of billing experience in the utility sub-metering
industry; our mission is to provide the highest value of quality
to our customers.
You will be involved in the Air Force's Resident Utility Direct
Pay Program's mock billing phase. During this time, ista,
along with the Air Force and your Family Housing Management
Company, will be monitoring your utility consumption. This
period will be used by the Air Force and your Family Housing
Management Company to ensure that the program is fair and
equitable to all residents. There will be no monthly charges
during this monitoring phase.
You will receive a Consumption Report that will not need payment;
however, actual billing will begin after the
mock billing phase. When billing begins, residents who conserve will
receive a credit or rebate, and those who exceed their baseline
will be responsible for paying for the excess utility consumption.
Conservation
benefits you by allowing the Air Force to direct more money to
housing programs. A significant portion of the savings will
go directly toward housing improvements. Conservation also
decreases the national dependence on foreign oil and conforms
to our national policies. With individual sub-metering you
will be in control of the amount of consumption you are billed
for. You can adjust your monthly usage and take advantage
of the savings. By monitoring your usage, you can help keep
your monthly utility costs down and you'll also be doing your
part to conserve, which benefits our environment.
For additional conservation
information please select the Conservation Tips icon at the top of this page. If you would
like to know more about the utility billing program please select the FAQ icon at the top
of this page. Do you have questions about your bill? Do you want to learn how to lower your
bill by lowering your utility usage? For a quick response e-mail your questions to
inquiries@ista-na.com.
We
look forward to serving you and your family.
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